Our Policies
Heritage Traction Preservation is committed to operating responsibly, transparently, and in a manner that reflects our purpose of preserving Britain’s railway heritage for future generations. The following policies outline how we conduct our activities, manage our organisation, and engage with members, volunteers, partners, and the public.
Policies
Terms & Conditions Policy
1. About Us
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Heritage Traction Preservation (“HTP”, “we”, “us”, “our”) operates this shop to raise funds for the preservation and care of historic railway rolling stock. The shop is operated within the United Kingdom.
2. Scope of These Terms
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These Terms & Conditions apply to all purchases made through our shop. By placing an order, you agree to be bound by these terms.
3. Products
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We sell physical goods, including heritage railway items, memorabilia, and surplus components.
Product descriptions and photographs are provided in good faith. Due to the historic and used nature of some items, minor variations, wear, or markings may be present and do not constitute a fault where described.
4. Pricing & Payment
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All prices are shown in GBP (£).
Prices include VAT where applicable, unless otherwise stated.
Payment must be made in full at the time of purchase using the payment methods offered at checkout.
We reserve the right to correct pricing errors and cancel orders where an incorrect price has been displayed.
5. Use of Funds
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Unless otherwise stated, proceeds from sales are used to support the preservation, restoration, storage, transport, and operation of our rolling stock and related heritage activities.
Purchases are not donations unless explicitly described as such.
6. Order Confirmation
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An order is only considered accepted once an order confirmation is issued.
If we are unable to fulfil an order, a full refund will be provided.
7. Delivery
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Delivery times are estimates only and not guaranteed.
Risk passes to the customer once the item has been delivered to the address provided.
Customers are responsible for ensuring delivery details are correct.
8. Right to Cancel (Consumer Contracts Regulations 2013)
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Customers have the right to cancel an order within 14 days of receiving the goods, without giving a reason.
To exercise the right to cancel, the customer must provide clear notice within the 14-day period.
Effects of Cancellation
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Goods must be returned within 14 days of cancellation.
Items must be returned in the condition received.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly described.
Refunds will be issued within 14 days of receiving the returned goods.
9. Exclusions to the Right to Cancel
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The right to cancel does not apply to:
Custom-made or personalised items
Digital content once accessed
Items sold clearly as surplus, spares, or untested, where the condition is fully disclosed
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10. Faulty or Misdescribed Goods (Consumer Rights Act 2015)
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Where goods are faulty or not as described, customers are entitled to a refund, repair, or replacement in accordance with UK consumer law.
Statutory rights are not affected by these terms.
11. Used & Heritage Items
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Many items sold are historic or previously used railway equipment. Cosmetic wear consistent with age and service use does not constitute a fault where clearly described.
12. Liability
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We are not responsible for losses arising from misuse of any item purchased.
Liability is limited to the purchase price of the goods, except where UK law requires otherwise.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence.
13. Intellectual Property
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All branding, logos, photographs, and written content remain the property of Heritage Traction Preservation and may not be reproduced without permission.
14. Governing Law
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These Terms & Conditions are governed by the laws of England and Wales, and disputes shall be subject to the jurisdiction of the UK courts.
15. Changes to These Terms
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These Terms & Conditions may be updated at any time. The version in force at the time of purchase will apply.
Privacy Policy
1. What Information We Collect
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We may collect and process the following personal data:
Name
Email address
Billing and delivery address
Payment-related information (processed securely by third-party payment providers)
Order history and purchase details
Any information you voluntarily provide when contacting us
We do not knowingly collect data from children.
2. How We Use Your Information
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We use personal data only where necessary and lawful, including to:
Process and fulfil orders
Manage payments and refunds
Communicate about orders or enquiries
Maintain accurate records for legal and accounting purposes
Improve our website and services
We do not use personal data for unsolicited marketing unless you have explicitly consented.
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3. Legal Basis for Processing
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Under UK GDPR, we process your personal data on the following legal bases:
Contractual necessity – to fulfil orders you place
Legal obligation – for tax, accounting, and compliance purposes
Legitimate interests – to operate and improve our services
Consent – where you have explicitly provided it
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4. Payment Processing
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Payments are handled securely by third-party payment providers. We do not store full payment card details on our systems.
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5. Sharing Your Information
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We only share personal data where necessary, including with:
Payment processors
Delivery and courier services
Website hosting and e-commerce platforms
We do not sell, rent, or trade your personal data to third parties.
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6. Data Retention
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We retain personal data only for as long as necessary:
Order and transaction records are kept to meet legal and accounting obligations
Enquiry data is retained only as long as needed to respond and resolve matters
When data is no longer required, it is securely deleted.
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7. Your Rights
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Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where legally permissible
Object to or restrict processing in certain circumstances
Request data portability
Withdraw consent at any time (where processing is based on consent)
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8. Data Security
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We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
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9. Cookies
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Our website may use cookies to ensure proper functionality and improve user experience. You can control or disable cookies through your browser settings.
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10. Changes to This Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the version in force at the time of data collection will apply.
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11. Complaints
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If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Return Policy
1. Right to Cancel
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You have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
The cancellation period expires 14 days after the day you receive the item.
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2. How to Cancel
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To cancel an order, you must clearly notify us of your decision within the 14-day cancellation period.
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3. Returning Items
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Items must be returned within 14 days of cancellation.
Returned items must be in the same condition as received.
You are responsible for return postage costs unless the item is faulty or incorrectly described.
We recommend using a tracked service for returns, as we cannot accept responsibility for items lost in transit.
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4. Refunds
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Refunds will be issued within 14 days of receiving the returned item or proof of return.
Refunds will be made using the original payment method.
Original delivery charges will be refunded where required by law.
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5. Faulty or Incorrect Items
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If an item is faulty or not as described, you are entitled to a refund, repair, or replacement in accordance with the Consumer Rights Act 2015.
Where a fault is confirmed, return postage costs will be refunded.
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6. Exemptions
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The right to cancel does not apply to:
Custom-made or personalised items
Digital content once accessed
Items sold clearly as surplus, spares, or untested, where the condition is fully disclosed at the time of sale
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7. Used & Heritage Items
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Many items sold are historic or previously used railway equipment. Cosmetic wear consistent with age and service use does not constitute a fault where clearly described.
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8. Condition of Returned Goods
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If returned items show signs of use beyond what is necessary to inspect them, we reserve the right to issue a partial refund in line with UK consumer law.
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9. Statutory Rights
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Nothing in this policy affects your statutory rights under UK consumer law.
Digital Product Policy
1. Digital Products
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Digital products are items supplied in digital form and made available for download or access after purchase.
Once a digital product has been accessed or downloaded, it is considered delivered.
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2. Delivery of Digital Products
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Digital products are typically delivered via download link or online access after payment is confirmed.
It is the customer’s responsibility to ensure their device and software are compatible with the digital product.
Download links may be time-limited or restricted to a set number of downloads.
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3. Right to Cancel
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Under the Consumer Contracts Regulations 2013, you lose your right to cancel once:
The download or access to the digital content has begun, and
You have agreed that delivery can start immediately and acknowledged that you will lose your right to cancel.
If a digital product has not yet been downloaded or accessed, you may cancel within 14 days of purchase.
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4. Faulty Digital Content
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Under the Consumer Rights Act 2015, digital content must be:
Of satisfactory quality
Fit for purpose
As described
If digital content is faulty, corrupted, or not as described, you are entitled to:
A repair or replacement, or
A full or partial refund where repair or replacement is not possible
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5. Refunds
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Refunds for digital products are only available where the content is faulty, corrupted, or not as described.
No refunds are available for digital products that have been downloaded or accessed and are functioning as described.
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6. Licensing & Use
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Digital products are supplied for personal, non-commercial use unless explicitly stated otherwise.
You may not copy, share, redistribute, resell, or reproduce digital products without written permission.
All intellectual property rights remain with Heritage Traction Preservation.
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7. Data & Security
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Customers are responsible for securely storing downloaded digital products. We are not responsible for loss of files after download.
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8. Changes to This Policy
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This Digital Product Policy may be updated at any time. The version in force at the time of purchase will apply.
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9. Statutory Rights
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Nothing in this policy affects your statutory rights under UK consumer law.